Vision

The vision of Peer Metrics is to be recognized as the leading centre of expertise for client-focused services delivery.

Mission

The mission of the Peer Metrics is to support organizations in achieving high levels of client and business satisfaction by:

• facilitating inter-organizational collaboration;
• sharing research, tools, resources and knowledge;
• building organizational capacity through development of the service profession; and
• promoting excellence in client-centred service.

Mandate

In support of the Vision and Mission, Peer Metrics:

• provides administrative and other support services to the its participating subscribers;
• provides a neutral platform for organizational collaboration and shared learning in support of optimal business performance;
• undertakes research into client and business expectations, satisfaction, and priorities for service improvement;
• measures, monitors and promotes the progress of organizations in improving client and business satisfaction with service delivery;
• recognizes and celebrates excellence in client-centred service;
• serves as a resource centre for best practices, publications, and tools that promote management improvement of cost effective client service delivery, including electronic service delivery;
• supports the growth of organizational capacity through the delivery of Certification and Learning programs;
• is a centre of expertise and a champion for client-centred service across service channels.

Cryptocurrency

Provide a one stop shop for acquisition, management and liquidation of cryptocurrency assets for clients looking for alternatives to cash based assets.